Refund policy

Return Window

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return. Please note that return shipping and packaging costs are not covered.

Eligibility Requirements

To be eligible for a return, your item must be:

• Unused and unopened
• In the same condition as received
• In the original packaging with the seal intact

For in-person returns, a receipt is required as proof of purchase.

How to Start a Return

To initiate a return, please contact us at:
info@nutrivita.com

Once your return is approved, please ship your item to:

8929 Garden Grove Blvd.
Garden Grove, CA 92844

⚠️ Returns sent without prior authorization will not be accepted.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

We do not accept returns on:

• Sale items
• Gift cards

If you have questions about a specific product, feel free to reach out.

Exchanges

The fastest way to receive a different item is to:

1. Return your original item
2. Once approved, place a new order for the desired item

Refunds

After we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for your bank or credit card provider to process and post the refund.